Refund Policy
Updated at 2025-05-03
Definitions and Key Terms
To help explain things clearly in this Refund Policy, each of these terms is strictly defined:
Company: When this policy mentions “Company,” “we,” “us,” or “our,” it refers to Midtown Business Alliance, the organization responsible for your information under this Refund Policy.
Customer: Refers to the person, business, or organization that purchases or signs up for services from Midtown Business Alliance.
Device: Any internet-connected device such as a phone, tablet, computer, or other technology used to access Midtown Business Alliance services.
Service: Refers to digital services provided by Midtown Business Alliance, including but not limited to photography, social media branding packages, display advertising, consulting, and website design or support.
Website: Our site, accessible via this URL: https://mbaphoenix.com
You: A person or entity who is a customer of Midtown Business Alliance’s services.
Refund Policy
Thanks for choosing Midtown Business Alliance. We’re committed to delivering high-quality services and a rewarding experience while you engage with our team for your digital marketing, consulting, or web-based needs.
As with any professional engagement, certain terms apply to ensure fairness and transparency. By engaging with our services, you agree to the terms outlined in this policy.
If you are not satisfied with the services provided, you may request a refund within 7 days of project commencement or service delivery. Requests received after 7 days may not be eligible for a refund.
Refund eligibility is assessed based on the following guidelines:
Requests must be submitted in writing with a detailed explanation of the issue.
Services that have been substantially delivered or completed may not qualify for a full refund.
If services were delivered in accordance with the agreed scope and terms, we reserve the right to deny refund requests.
Partial refunds may be offered at our discretion depending on project stage, deliverables completed, and hours expended.
Refunds
We strive to provide excellent services tailored to your needs. All projects are approached with professional care and documented progress. That said, there may be rare situations where expectations do not align or services are no longer required.
In such cases, Midtown Business Alliance will review your request. If it meets the refund criteria, a refund will be processed within a reasonable timeframe, typically 5–10 business days. You will be notified of the outcome via email.
Please note that digital services cannot be “returned,” and refunds are only issued where service delivery or quality standards were not met.
Your Consent
By using our website, booking a service, or entering into a service agreement, you consent to this Refund Policy and agree to its terms.
Changes to This Refund Policy
We may update this policy to reflect changes in our services or legal requirements. Revisions will be posted on our website. Continued use of our services after changes means you agree to the updated policy. If you do not agree, you may cancel your services at any time.
Contact Us
If you have questions or concerns about a service you’ve received, please contact us to discuss a resolution.
Email: [email protected]
Phone: 480-387-3006
Contact Form: https://mbaphoenix.com/contact-us/
Address: 3838 North Central Avenue, Floor 9, Phoenix, AZ 85012
